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Returns Policy

We want you to love your Forae piece. If something isn't right, here's how our returns work.

30-day return window

You may return eligible items within 30 days of receiving your order. After 30 days we're unable to accept a return.

Item must be unused

To be eligible, the item must be unused, unworn and in its original condition and packaging, with any tags intact.

Personalised items are non-returnable

Because engraved and personalised pieces are made uniquely for you, they cannot be returned or exchanged. Only non-personalised items (with no engraving or customisation) are eligible for return.

How to start a return

  1. Head to our Contact page and send us your order number and the item you'd like to return.
  2. Our team will confirm eligibility and share return instructions within 1–2 business days.
  3. Once we receive and inspect your unused item, your refund is issued to your original payment method.

Note: shipping charges are non-refundable, and return shipping is arranged with our team. For faulty or incorrect items, please contact us and we'll make it right at no cost to you.